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Sales Tax
Bracelet Sizing
Mailing List
Privacy Policy
Children's Jewelry
How to Clean Jewelry
Can I wear my jewelry in the pool or while bathing?
Warranty
Medical Bracelet Sizing
Return Policy
Shipping Methods and Timing
Shipping Timeframes
Money Orders
Order Communication
Payment Options
Q: Sales Tax
Do you charge sales tax?
A:
The State of Missouri requires that we charge sales tax to Missouri residents in the amount of 7.725%. This will be automatically added to your order.
Q: Bracelet Sizing
What size bracelet should I order?
A:
Please visit our MEASURING AND SIZE CHART for additional information.
General Bracelet Sizing Guidelines:
~ To ensure a perfect fit, please measure before ordering.
~ All of our bracelets are measured end-to-end, including the clasp.
~ Depending on the bead configuration of the bracelet, your bracelet may vary from the size you order by up to approximately 1/4 inch. We make all bracelets "as close as possible" to the size you order. The bead pattern may also vary slightly from the photo if you order a size other than the one depicted in the photo.
~ Children's pricing is for bracelets up to 6-1/2 inches.
TO DETERMINE PROPER SIZE:
CHILDREN: Measure the child's wrist and add approximately 1/2-inch (for ages newborn to 3), or 3/4-inch (for ages 3 and up). This will allow "wiggle room" without the bracelet being too large. Remember, all children's bracelets include a "grow chain" to allow for an additional 1/2-inch of growth. If the bracelet is a gift and a wrist measurement is not available, please let us know the child's age and we will approximate.
ADULTS: Measure the wrist and add 1 to 1-1/2 inches to that measurement for bracelets with a toggle clasp. If the bracelet uses a lobster clasp, please add 3/4 to 1 inch to your measurement. HOW TO MEASURE: Using a soft, flexible measuring tape, measure wrist just below the wrist bone. The tape measure should be snug against the wrist, but not tight. Then, add the recommended amount stated above (or simply provide us with the wrist measurement and we will take care of the calculations.) If you do not have a measuring tape you may use a ribbon or piece of string. Mark the length, then measure with a ruler.
RESIZING INFORMATION: To avoid resizing and additional charges, PLEASE measure before placing your order. If actual measuring is not possible, then there are two options: (1) find a bracelet that fits her nicely and measure it from end to end including the clasp or (2) use the approximate size chart located in the MEASURING AND SIZE CHART on this web site.
Neither of these methods are as accurate as measuring, so please keep in mind we do charge to resize your bracelet (with the exception of medical jewelry) if it does not fit. It takes us just as long to restring the second time as the first.
We offer a one-time free resizing on medical jewelry if returned within 14 days.
Q: Mailing List
Do you have a mailing list?
A:
Yes! Please take a moment to join our mailing list. From time to time we send out announcements of special opportunities and discounts for our valuable customers.
Please be assured that your privacy is important to us. Your information is NEVER shared or distributed.
Q: Privacy Policy
What is your privacy policy?
A:
Your privacy is important to us! Making a purchase requires that you supply your contact information (name-email-address-shipping address). Your information is strictly confidential. We use this for your convenience, and to process our orders only. The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law.
Q: Children's Jewelry
Is there anything I should know about my purchase of children's jewelry?
A:
Children are particularly hard on their jewelry. Delicate pieces with lots of "dangles" and charms should not be worn during a trip to the playground, sports or during rough and tumble play. Always monitor young children when wearing their beaded jewelry. Please always remove children's jewelry during nap and bedtime.
Q: How to Clean Jewelry
How do I care for my sterling jewelry?
A:
For regular maintenance, buff with a clean soft cloth or a jewelry polishing cloth. Always avoid direct contact with harsh chemical cleaners, perfumes and lotions. Because the color and shine of your jewelry may be permanently affected, we recommend that you do not wear your beaded jewelry while cleaning, swimming or bathing/showering.
Q: Can I wear my jewelry in the pool or while bathing?
Can I wear my jewelry in the pool or while bathing?
A:
Generally the recommendation is that you NOT wear any jewelry in the water. While the individual beads and components of the bracelet are of the highest quality (sterling silver, Swarovski crystals, Czech glass, etc.), the bracelets are strung on nylon-coated stainless steel wire. Getting your bracelets wet on occasion is not a cause for concern, but prolonged exposure may have adverse effects. Also, if the beads wear into the nylon coating and expose the wire, it could also exacerbate the issue.
Q: Warranty
Do you offer a warranty on your jewelry?
A:
Absolutely! We strive to provide the finest quality possible. All jewelry is made using quality materials and professional techniques, but no bracelet can be guaranteed never to break. This is especially true for medical jewelry which may be worn every day. All jewelry items carry a three month warranty and will be repaired free of charge within the first 90 days. After 90 days, any damage or breakage is considered normal "wear and tear".
Q: Medical Bracelet Sizing
How will I know my medical ID bracelet will fit perfectly?
A:
Please refer to our Bracelet Sizing Guidelines for help in determining what size to order. We want to be sure that your medical identification jewelry fits perfectly. If your piece needs to be sized up or down, you may return it to us within 14 days for a free re-sizing.
Please return your bracelet to along with a note containing your name, address, and how much you need added or taken away from the bracelet's length. Our address is:
Jacqui's Jewelry Box
2904 SW 14th Street
Lee's Summit, MO 64081
Only medical ID bracelets will be resized at no charge.
Q: Return Policy
What is your return policy?
A:
Due to the personalized nature of medical jewelry, we do not accept returns. Before ordering, please ensure that your engraving information is correct. It is submitted to the engraver EXACTLY as it appears on your order form. Once engraved, we check all charms and plates for accuracy against the original order form before shipping. However, sometimes mistakes do happen. If our engraver has made an error, please contact us and your engraved plate will be replaced free of charge.
Q: Shipping Methods and Timing
How do you ship your jewelry?
A:
All jewelry is sent via the United States Postal Service. Standard shipping is USPS First Class Mail with delivery confirmation. Larger orders may be sent via Priority Mail.
Within the United States, actual transit times can range from 1-5 business days. Delivery times can run a little slower during peak mail seasons, such as Christmas.
Q: Shipping Timeframes
How quickly do you ship jewelry?
A:
Please allow up to one week for your custom jewelry piece to be created and shipped. However, we do process all orders just as quickly as possible and many are shipped within 1-3 days.
Medical ID Jewelry: Your medical identification jewelry piece is custom made for YOU. Due to the personalized nature of custom engraved medical ID bracelets and charms, please allow approximately 2 weeks for receipt of these items. Engraved plates and charms will NOT be ordered until we have receipt of your payment.
Q: Money Orders
Can I pay with a Money Order?
A:
Yes! We are happy to accept money orders. Please mail your money order to us along with your name and invoice number at the address below:
Jacqui's Jewelry Box
2904 SW 14th Street
Lee's Summit, MO 64081
Q: Order Communication
How do I know you received my order?
A:
We believe that communication is very important, so we like to keep you informed at all stages of our transaction. You will receive an automatic email response once your order is placed. We will also send you an email to acknowledge receipt of your payment, and an additional email to let you know your package has been shipped.
Q: Payment Options
What forms of payment do you accept?
A:
We accept most major credit cards through Paypal. Paypal is easy to sign up for, easy to use, safe and secure, and trusted by millions to make and receive payments. A Paypal payment ensures a fast and easy transaction. We are also happy to accept money orders if you prefer.
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